Relais Della Quiete
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Description
xRelais Della Quiete feels like a well-kept secret, nestled deep within the Tuscan hills where the rhythm of nature sets the pace. This historic estate, once a medieval monastery, has been sensitively restored to preserve its soul while introducing refined comforts throughout. Thick stone walls, original timber beams and terracotta floors tell a thousand-year-old story, while the peaceful spa, indoor pool and curated interiors create a space of calm and contemplation.
The eight suites are elegant and pared-back, each with their own character and charm. Soft linens, antique furnishings and soothing colours complement views across cypress-dotted hills and Siena’s distant skyline. At the heart of the property, the restaurant serves authentic Tuscan cuisine made with ingredients grown just steps from the table.
Beyond the walls, 50 hectares of woodland and gardens invite slow mornings, shaded walks and dinners under the stars. The estate’s elevated position offers a rare sense of seclusion, yet Siena and Monteriggioni lie just minutes away. Whether relaxing in the wellness area, exploring nearby vineyards or simply watching the light shift over the hills, every detail encourages stillness and connection.
Relais Della Quiete is more than a place to stay. It is a setting for celebrations, weddings, retreats, family gatherings or unforgettable holidays in the heart of Tuscany.
Shipping & Return
xEffective Date: November 22, 2024
This Shipping & Delivery Policy is an integral part of our Terms of Service. By placing an order, you agree to the terms outlined below.
1. Shipping Options
We offer a variety of shipping methods to accommodate your needs. In certain instances, third-party suppliers may manage our inventory and handle product shipments.
Free Shipping
Free standard shipping is available on qualifying orders above a specific threshold. The threshold varies depending on the item(s) and destination.
Shipping Rates
For orders not eligible for free shipping, shipping fees are calculated based on the selected shipping option, order weight, and delivery location. Applicable rates will be displayed during checkout.
Once your order is placed, we will provide additional shipping details and updates as required.
Important Notes:
- All delivery dates and times provided are estimates and are subject to change due to unforeseen circumstances.
- Shipping fees are non-refundable unless otherwise specified.
For EU and UK Customers:
This policy does not affect your statutory rights. Unless otherwise stated, delivery times will not exceed 30 days from the date of order acceptance. For more information, please refer to our Terms of Service.
2. International Shipping
We offer worldwide shipping. However, free standard shipping does not apply to international orders.
Customs, Duties, and Taxes:
International shipments may be subject to additional customs duties, taxes, or fees, which are determined by the destination country’s regulations. These charges are beyond our control and are the responsibility of the recipient. Please ensure compliance with the import laws of your destination country.
3. Delivery Delays
In the event of a delivery delay, we will notify you promptly and provide a revised estimated delivery date.
For EU and UK Customers:
This does not affect your statutory rights. For further details, please refer to our Terms of Service.
4. Returns and Refunds
If you have any questions regarding returns, refunds, or exchanges, please review our Return Policy.
5. How to Contact Us
For any questions or concerns regarding this Shipping & Delivery Policy, please contact us via one of the following methods:
- Phone (Toll-Free): +971 4 580 8269
- Email: support@ejuno.io
- Online Contact Form: ejuno.io
1. General Return Policy
We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.
Eligibility for Returns
To qualify for a return, the item must:
- Be in its original condition, unused or unworn.
- Include all original tags and packaging.
- Be accompanied by a receipt or proof of purchase.
To initiate a return, please contact us at support@ejuno.io. Returns must be shipped to the address provided during the return process. Items sent back without prior approval will not be accepted.
For any return inquiries, please reach out to support@ejuno.io.
2. Damaged or Defective Items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.
3. Non-Returnable Items
The following items are not eligible for returns:
- Perishable goods (e.g., food, flowers, plants)
- Customized or personalized products
- Personal care items (e.g., cosmetics, beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you're unsure about the eligibility of an item, please contact us.
4. Exchanges
For exchanges, we recommend returning the original item for a refund. Once your return is approved and processed, you may place a new order for the desired item.
5. European Union 14-Day Cooling-Off Period
If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, provided:
- The item is unused and in its original condition
- All tags and packaging are included
- A receipt or proof of purchase is provided
To exercise this right, please contact us at support@ejuno.io within 14 days of receiving your order.
6. Refund Process
Once we receive and inspect your returned item, you will be notified about the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 10 business days.
- Please note: your bank or card issuer may take additional time to process the refund.
If more than 15 business days have passed since approval and you have not received your refund, contact us at support@ejuno.io.
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