Frequently Asked Questions

Yes. You can invite your partner to collaborate on the same wedding plan and manage everything together in one shared account.

Yes. You can organise and manage multiple events within your account, keeping all plans, vendors, and timelines in one place.

Yes. You can delete your account at any time. Once deleted, your personal data and planning information will be permanently removed in line with our privacy policy.

Browse vendors by category, location, style, and budget. Compare options, save favourites, and revisit them as you plan.

All vendors on eJuno go through a verification process before being listed. Profiles include key details, imagery, and reviews where available.

The vendor is notified with your reservation and direct chat is open to finalize all the details of your booking and next steps.

Cancellation policies vary by vendor and are shown at booking. If a cancellation occurs, we’ll help you understand your options and find alternatives where possible.

Changes depend on the vendor’s individual terms. You can request updates through the platform and the vendor will confirm if adjustments are possible.

First deposit is not refundable. Cancellation terms are set by each vendor and clearly shown before booking. Always review the terms before confirming.

Prices are set by individual vendors and displayed clearly on their profiles.

No. All costs, including deposits and fees, are clearly outlined before you complete a booking.

Payments can be made securely through the platform using supported debit and credit cards, along with other available digital payment options.

Refunds follow each vendor’s individual cancellation and refund policy, which is shown before booking. Any eligible refunds are processed through the platform.

The budget tracker helps you set a total budget, allocate spending by category, and track costs as you plan.

The timeline tool breaks your planning into clear milestones and tasks, helping you stay on track as your wedding date approaches.

Yes. You can create and customise your own wedding website to share details, updates, and important information with your guests.

Yes. You can manage your guest list and track RSVPs directly within the platform to keep everything organised in one place.

Yes. All payments are processed through secure, encrypted payment systems. eJuno does not store your full card details.

We take data protection seriously and follow strict security and privacy standards to keep your information safe. Personal data is used only to support your planning experience.

Your data is stored securely in compliance with GDPR and applicable data protection laws. We work with trusted infrastructure providers to ensure data is handled responsibly.