Frequently Asked Questions
Find answers about accounts, bookings, payments, planning tools, and more.
First, check your spam or junk folder. If it’s not there, click Resend OTP on the verification screen. Make sure you entered the correct email.
To get onboarded on eJuno, go to the Couple Dashboard and complete the registration steps. Once your registration is complete, you can start enjoying all the services provided by eJuno.
The couple should first go to the Couple Dashboard and complete their registration. Once they are registered and logged in, they will see a Registry tab in the dashboard, where they can add products to their registry.
To get onboarded on eJuno, go to the Vendor Dashboard and complete the registration steps. Once your registration is complete, you can start enjoying all the services provided by eJuno.
Once your registry is set up, you can copy your wedding website from the Couple Dashboard and share it with your guests via WhatsApp, email, or social media.
Yes. Guests can select and purchase gifts directly from your registry through the shared link.
Yes. Purchased items are automatically marked, helping avoid duplicate gifts.
Absolutely. You can continue adding products to your registry even after sharing the link with your guests.
No. Vendors are required to add product descriptions in English only.
Yes. Vendors can choose their own password, as long as it meets the system’s security requirements. The password must include at least one capital letter, one special character, and be a minimum of 8 characters long.
Yes. You can invite your partner to collaborate on the same wedding plan and manage everything together in one shared account.
Yes. You can organise and manage multiple events within your account, keeping all plans, vendors, and timelines in one place.
Yes. You can delete your account at any time. Once deleted, your personal data and planning information will be permanently removed in line with our privacy policy.
Browse vendors by category, location, style, and budget. Compare options, save favourites, and revisit them as you plan.
All vendors on eJuno go through a verification process before being listed. Profiles include key details, imagery, and reviews where available.
The vendor is notified with your reservation and direct chat is open to finalize all the details of your booking and next steps.
Cancellation policies vary by vendor and are shown at booking. If a cancellation occurs, we’ll help you understand your options and find alternatives where possible.
Changes depend on the vendor’s individual terms. You can request updates through the platform and the vendor will confirm if adjustments are possible.
First deposit is not refundable. Cancellation terms are set by each vendor and clearly shown before booking. Always review the terms before confirming.
Prices are set by individual vendors and displayed clearly on their profiles.
No. All costs, including deposits and fees, are clearly outlined before you complete a booking.
Payments can be made securely through the platform using supported debit and credit cards, along with other available digital payment options.
Refunds follow each vendor’s individual cancellation and refund policy, which is shown before booking. Any eligible refunds are processed through the platform.
The budget tracker helps you set a total budget, allocate spending by category, and track costs as you plan.
The timeline tool breaks your planning into clear milestones and tasks, helping you stay on track as your wedding date approaches.
Yes. You can create and customise your own wedding website to share details, updates, and important information with your guests.
Yes. You can manage your guest list and track RSVPs directly within the platform to keep everything organised in one place.
Yes. All payments are processed through secure, encrypted payment systems. eJuno does not store your full card details.
We take data protection seriously and follow strict security and privacy standards to keep your information safe. Personal data is used only to support your planning experience.
Your data is stored securely in compliance with GDPR and applicable data protection laws. We work with trusted infrastructure providers to ensure data is handled responsibly.