Pastel House

Effective Date: November 22, 2024

This Shipping & Delivery Policy is an integral part of our Terms of Service. By placing an order, you agree to the terms outlined below.

1. Shipping Options

We offer a variety of shipping methods to accommodate your needs. In certain instances, third-party suppliers may manage our inventory and handle product shipments.

Free Shipping

Free standard shipping is available on qualifying orders above a specific threshold. The threshold varies depending on the item(s) and destination.

Shipping Rates

For orders not eligible for free shipping, shipping fees are calculated based on the selected shipping option, order weight, and delivery location. Applicable rates will be displayed during checkout.

Once your order is placed, we will provide additional shipping details and updates as required.

Important Notes:

• All delivery dates and times provided are estimates and are subject to change due to unforeseen circumstances.
• Shipping fees are non-refundable unless otherwise specified.

For EU and UK Customers:

This policy does not affect your statutory rights. Unless otherwise stated, delivery times will not exceed 30 days from the date of order acceptance. For more information, please refer to our Terms of Service.

2. International Shipping

We offer worldwide shipping. However, free standard shipping does not apply to international orders.

Customs, Duties, and Taxes:

International shipments may be subject to additional customs duties, taxes, or fees, which are determined by the destination country’s regulations. These charges are beyond our control and are the responsibility of the recipient. Please ensure compliance with the import laws of your destination country.

3. Delivery Delays

In the event of a delivery delay, we will notify you promptly and provide a revised estimated delivery date.

For EU and UK Customers:

This does not affect your statutory rights. For further details, please refer to our Terms of Service.

4. Returns and Refunds

If you have any questions regarding returns, refunds, or exchanges, please review our Return Policy.

5. How to Contact Us

For any questions or concerns regarding this Shipping & Delivery Policy, please contact us via one of the following methods:

• Phone (Toll-Free): +971 4 580 8269
• Email: support@ejuno.io
• Online Contact Form: ejuno.io

1. General Return Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Eligibility for Returns

To qualify for a return, the item must:

• Be in its original condition, unused or unworn.
• Include all original tags and packaging.
• Be accompanied by a receipt or proof of purchase.

To initiate a return, please contact us at support@ejuno.io. Returns must be shipped to the address provided during the return process. Items sent back without prior approval will not be accepted.

For any return inquiries, please reach out to support@ejuno.io.

2. Damaged or Defective Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

3. Non-Returnable Items

The following items are not eligible for returns:

• Perishable goods (e.g., food, flowers, plants)
• Customized or personalized products
• Personal care items (e.g., cosmetics, beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

If you're unsure about the eligibility of an item, please contact us.

4. Exchanges

For exchanges, we recommend returning the original item for a refund. Once your return is approved and processed, you may place a new order for the desired item.

5. European Union 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, provided:

• The item is unused and in its original condition
• All tags and packaging are included
• A receipt or proof of purchase is provided

To exercise this right, please contact us at support@ejuno.io within 14 days of receiving your order.

6. Refund Process

Once we receive and inspect your returned item, you will be notified about the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 10 business days.
• Please note: your bank or card issuer may take additional time to process the refund.

If more than 15 business days have passed since approval and you have not received your refund, contact us at support@ejuno.io.