Description
xYou will find Borgo Merlo in the verdant Chianti hills in the heart of Tuscany. The accommodation here comprises three neighbouring homes that share landscaped gardens. This serene, rural base is a fantastic place to stay with a large group of friends or family and from here, you can enjoy trips to nearby villages and cities such as Florence and Siena.
This pretty hamlet of historic farmhouses is part of a vast 800-acre estate which offers guests complete privacy amidst vineyards, olive groves and dense, ancient woodlands. As well as the hamlet where you will be staying, the estate also boasts several other buildings, including an 11th-century Romanesque church and a castle now used for music events and private celebrations.
As you approach Borgo Merlo through the manicured grounds, you will find three stone homes, all close to each other, which can sleep twenty guests between them. Casa Una is the largest of the dwellings and can sleep eight guests. It has huge living areas where you can come together over evening drinks. Following these, there is a dining room where everyone can gather for dinner unless you prefer to dine al-fresco. The home also has a chic, well-equipped kitchen with everything you need to prepare meals for your party. Upstairs are two double bedrooms and one family-sized bedroom with a double bed and a sofa bed.
Just opposite is Casa Duo, which has five bedrooms, a bright and airy living room and a fully-fitted kitchen spread over two floors. The final dwelling is Casa Tre, with a gym, sauna and one double bedroom.
The garden has an inviting private pool, a jacuzzi, covered dining terraces and seating areas. There is also a vegetable garden where you can pick some fresh produce and use the pizza oven to make your own pizzas for dinner.
If you can bring yourself to leave Borgo Merlo, you can get to know the authentic heart of Tuscany by visiting nearby villages and walking scenic trails through the countryside. Some villages you could visit include Lecchi in Chianti, 5km away, Radda in Chianti, 8km away and Gaiole in Chianti, 14km away. These villages all have their own charm and character and are steeped in history.
You can also visit one of the vineyards that make up the Chianti wine region, where you can sample delicious wines, take tours of the cellars and the grounds and learn more about wine production.
Siena (32km away) and Florence (62km away) are a little further out. These magical, medieval cities are amazing places to spend the day and are filled with historical, artistic and cultural attractions.
Shipping & Return
xEffective Date: November 22, 2024
This Shipping & Delivery Policy is an integral part of our Terms of Service. By placing an order, you agree to the terms outlined below.
1. Shipping Options
We offer a variety of shipping methods to accommodate your needs. In certain instances, third-party suppliers may manage our inventory and handle product shipments.
Free Shipping
Free standard shipping is available on qualifying orders above a specific threshold. The threshold varies depending on the item(s) and destination.
Shipping Rates
For orders not eligible for free shipping, shipping fees are calculated based on the selected shipping option, order weight, and delivery location. Applicable rates will be displayed during checkout.
Once your order is placed, we will provide additional shipping details and updates as required.
Important Notes:
- All delivery dates and times provided are estimates and are subject to change due to unforeseen circumstances.
- Shipping fees are non-refundable unless otherwise specified.
For EU and UK Customers:
This policy does not affect your statutory rights. Unless otherwise stated, delivery times will not exceed 30 days from the date of order acceptance. For more information, please refer to our Terms of Service.
2. International Shipping
We offer worldwide shipping. However, free standard shipping does not apply to international orders.
Customs, Duties, and Taxes:
International shipments may be subject to additional customs duties, taxes, or fees, which are determined by the destination country’s regulations. These charges are beyond our control and are the responsibility of the recipient. Please ensure compliance with the import laws of your destination country.
3. Delivery Delays
In the event of a delivery delay, we will notify you promptly and provide a revised estimated delivery date.
For EU and UK Customers:
This does not affect your statutory rights. For further details, please refer to our Terms of Service.
4. Returns and Refunds
If you have any questions regarding returns, refunds, or exchanges, please review our Return Policy.
5. How to Contact Us
For any questions or concerns regarding this Shipping & Delivery Policy, please contact us via one of the following methods:
- Phone (Toll-Free): +971 4 580 8269
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1. General Return Policy
We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.
Eligibility for Returns
To qualify for a return, the item must:
- Be in its original condition, unused or unworn.
- Include all original tags and packaging.
- Be accompanied by a receipt or proof of purchase.
To initiate a return, please contact us at support@ejuno.io. Returns must be shipped to the address provided during the return process. Items sent back without prior approval will not be accepted.
For any return inquiries, please reach out to support@ejuno.io.
2. Damaged or Defective Items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.
3. Non-Returnable Items
The following items are not eligible for returns:
- Perishable goods (e.g., food, flowers, plants)
- Customized or personalized products
- Personal care items (e.g., cosmetics, beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you're unsure about the eligibility of an item, please contact us.
4. Exchanges
For exchanges, we recommend returning the original item for a refund. Once your return is approved and processed, you may place a new order for the desired item.
5. European Union 14-Day Cooling-Off Period
If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, provided:
- The item is unused and in its original condition
- All tags and packaging are included
- A receipt or proof of purchase is provided
To exercise this right, please contact us at support@ejuno.io within 14 days of receiving your order.
6. Refund Process
Once we receive and inspect your returned item, you will be notified about the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 10 business days.
- Please note: your bank or card issuer may take additional time to process the refund.
If more than 15 business days have passed since approval and you have not received your refund, contact us at support@ejuno.io.
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