Privacy policy

Privacy Policy

Last Updated: November 22, 2024

Welcome to eJuno. Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. This policy applies to all visitors, customers, and users of our services through ejuno.myshopify.com and related channels (collectively referred to as the "Services").

1. Overview of Our Privacy Practices

We collect and process personal information to provide and improve our services, fulfill legal obligations, and maintain a secure environment. Key aspects of this policy include:

  • The types of personal information we collect and how we use it.
  • How we share your data with trusted third parties.
  • Your rights under applicable privacy laws and how to exercise them.
  • How we protect your data and ensure its security.

If you have questions, you can contact us at support@ejuno.io.

 

2. Information We Collect

2.1 Information You Provide to Us Directly

We collect information that you provide when:

  • Creating an account.
  • Placing an order.
  • Contacting customer support.
  • Subscribing to our newsletters or marketing communications.
  • Participating in surveys, promotions, or reviews.

Examples of personal information we collect directly:

  • Contact Details: Name, email address, phone number, billing and shipping addresses.
  • Order Details: Items purchased, payment details, and transaction history.
  • Account Information: Username, password, and preferences.
  • Feedback and Communication: Messages, reviews, and responses to surveys.

2.2 Information Automatically Collected

We automatically collect certain data about your interaction with our Site, such as:

  • Technical Information: Device type, operating system, browser type, IP address.
  • Usage Information: Pages viewed, time spent on the Site, and interaction data.
  • Location Data: Geolocation data based on your IP address or device settings.

2.3 Information from Third Parties

We may receive additional information from third parties, such as:

  • Service Providers: Shopify, payment processors, shipping partners, and analytics providers.
  • Social Media Platforms: Data from social media interactions, such as likes or comments.

 

3. How We Use Your Information

We use your personal information for purposes including but not limited to:

3.1 Providing Services and Fulfilling Orders

  • Process payments and manage transactions.
  • Arrange for shipping, delivery, and returns.
  • Send updates related to your account, orders, or support requests.

3.2 Marketing and Personalization

  • Send promotional offers, newsletters, and advertisements tailored to your preferences.
  • Analyze your activity to improve the user experience.
  • Customize your interaction with our Services based on your browsing or purchasing behavior.

3.3 Security and Fraud Prevention

  • Detect and prevent fraudulent transactions, account misuse, or other malicious activities.
  • Protect our users and systems from unauthorized access or threats.

3.4 Legal Compliance and Obligations

  • Comply with legal obligations, regulatory requirements, and enforcement of our Terms of Service.
  • Respond to lawful requests, such as subpoenas or legal investigations.

4. Sharing Your Information

We share your information only when necessary and with trusted entities, such as:

4.1 Service Providers

We share data with third parties that help us operate the Services, including:

  • Payment processors (e.g., Stripe, PayPal).
  • Shipping and logistics providers (e.g., DHL, FedEx).
  • IT and cloud storage providers.

4.2 Marketing and Analytics Partners

We may collaborate with marketing firms or analytics providers to improve our offerings. These entities are contractually bound to protect your data and use it only for specified purposes.

4.3 Legal and Regulatory Authorities

We may disclose information to comply with legal obligations, respond to lawful requests, or protect our rights and the safety of users.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Enhance functionality (e.g., remembering preferences).
  • Conduct analytics to understand user behavior.
  • Deliver personalized advertisements.

You can manage or disable cookies through your browser settings. However, doing so may affect your experience with certain features of the Services.

6. Data Retention

We retain your personal information as long as necessary to:

  • Provide the Services.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce our agreements.

Data that is no longer required will be securely deleted or anonymized.

 

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Access: Request a copy of your personal data.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal data, subject to certain exceptions.
  • Data Portability: Obtain your data in a structured format.
  • Restriction: Limit how we use your data.
  • Objection: Opt out of certain uses of your data, including marketing.
  • Withdraw Consent: Revoke consent for specific data processing activities.

To exercise your rights, contact us at support@ejuno.io.

 

8. International Data Transfers

Your information may be processed in countries with privacy laws different from those in your jurisdiction. For transfers outside the EEA, we use Standard Contractual Clauses or other recognized safeguards.

 

9. Children's Privacy

Our Services are not intended for children under 16, and we do not knowingly collect their information. If you believe we have collected data about a child, please contact us to request deletion.

 

10. Security Measures

We implement industry-standard measures to protect your information. However, no system is completely secure, and we encourage you to protect your account credentials.

 

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal information.

 

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: support@ejuno.io
  • Address:
    Dubai CommerCity
    Business Cluster - Building 2
    BCB2 511-SD54, Fifth Floor
    Dubai, United Arab Emirates