Description
xThis prestigious resort is private and exclusive, and Moon Sanctuary offers a truly remarkable retreat where the luxurious interior blends straight into its beautiful surroundings, creating an unforgettable immersive experience. Things only get better with the amazing 24-hour butler service that is provided.
Set away from the main resort Moon Sanctuary is one of 29 exclusive sanctuaries designed with privacy in mind.
The main resort can be reached by shuttle or a 10-minute stroll. Sanctuary guests can enjoy the all the facilities and complimentary activities available, including the live entertainment provided on some evenings and the lovely beachfront close to clear, calm waters. The onsite concierge is available to arrange a variety of excursions, and St Lucia is a paradise well worth exploring.
Moon Sanctuary is designed by architect Nick Troubetzkoy and immediately feels special and private as you cross over the bridge-style walkway.
The Sanctuary is a sweeping open plan space with a 15ft height ceiling and an incredible open 4th wall with your very own infinity pool reaching inside and out to experience unbelievable views of the Pitons and the beautiful Caribbean Sea whilst relaxing in complete privacy and total luxury.
Moon Sanctuary utilises local natural, sustainable products and intentionally does not have television or radio as this is an immersive experience with nature; however, Wi-Fi is provided, as well as an electronic in-room safe.
Enjoying 1800 square feet of space, the amazing living and sleeping space is spread around the incredible infinity pool. The plush king-sized four-poster bed is decked in crisp linens and colourful throws, and relaxation is the order of the day with oversized recliners and plush sofas to sink into alongside an intimate dining area for cosy dinners or lazy breakfasts. There are many convenient extras to ensure you don’t have to move too far, including a fridge, tea/coffee-making facilities and a hair dryer.
The bath area is reached up a few steps on an open-style platform with a huge walk-in shower, double sinks, and WC, as well as high-end bath products and soft bathrobes; there is also the chance for bubbly fun in the huge raised couple’s whirlpool.
Moon Sanctuary guests can experience the ultimate luxury of having a 24-hour butler service. Guests receive a "firefly” communication device upon arrival which allows them to contact the service team at any time, day or night, and whether it be ironing, in-house romantic dinners or a top-up on the bubbly your Butler known at the resort as a ‘Major Domos’ will be available to cater for your every need.
Shipping & Return
xEffective Date: November 22, 2024
This Shipping & Delivery Policy is an integral part of our Terms of Service. By placing an order, you agree to the terms outlined below.
1. Shipping Options
We offer a variety of shipping methods to accommodate your needs. In certain instances, third-party suppliers may manage our inventory and handle product shipments.
Free Shipping
Free standard shipping is available on qualifying orders above a specific threshold. The threshold varies depending on the item(s) and destination.
Shipping Rates
For orders not eligible for free shipping, shipping fees are calculated based on the selected shipping option, order weight, and delivery location. Applicable rates will be displayed during checkout.
Once your order is placed, we will provide additional shipping details and updates as required.
Important Notes:
- All delivery dates and times provided are estimates and are subject to change due to unforeseen circumstances.
- Shipping fees are non-refundable unless otherwise specified.
For EU and UK Customers:
This policy does not affect your statutory rights. Unless otherwise stated, delivery times will not exceed 30 days from the date of order acceptance. For more information, please refer to our Terms of Service.
2. International Shipping
We offer worldwide shipping. However, free standard shipping does not apply to international orders.
Customs, Duties, and Taxes:
International shipments may be subject to additional customs duties, taxes, or fees, which are determined by the destination country’s regulations. These charges are beyond our control and are the responsibility of the recipient. Please ensure compliance with the import laws of your destination country.
3. Delivery Delays
In the event of a delivery delay, we will notify you promptly and provide a revised estimated delivery date.
For EU and UK Customers:
This does not affect your statutory rights. For further details, please refer to our Terms of Service.
4. Returns and Refunds
If you have any questions regarding returns, refunds, or exchanges, please review our Return Policy.
5. How to Contact Us
For any questions or concerns regarding this Shipping & Delivery Policy, please contact us via one of the following methods:
- Phone (Toll-Free): +971 4 580 8269
- Email: support@ejuno.io
- Online Contact Form: ejuno.io
1. General Return Policy
We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.
Eligibility for Returns
To qualify for a return, the item must:
- Be in its original condition, unused or unworn.
- Include all original tags and packaging.
- Be accompanied by a receipt or proof of purchase.
To initiate a return, please contact us at support@ejuno.io. Returns must be shipped to the address provided during the return process. Items sent back without prior approval will not be accepted.
For any return inquiries, please reach out to support@ejuno.io.
2. Damaged or Defective Items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.
3. Non-Returnable Items
The following items are not eligible for returns:
- Perishable goods (e.g., food, flowers, plants)
- Customized or personalized products
- Personal care items (e.g., cosmetics, beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you're unsure about the eligibility of an item, please contact us.
4. Exchanges
For exchanges, we recommend returning the original item for a refund. Once your return is approved and processed, you may place a new order for the desired item.
5. European Union 14-Day Cooling-Off Period
If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, provided:
- The item is unused and in its original condition
- All tags and packaging are included
- A receipt or proof of purchase is provided
To exercise this right, please contact us at support@ejuno.io within 14 days of receiving your order.
6. Refund Process
Once we receive and inspect your returned item, you will be notified about the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 10 business days.
- Please note: your bank or card issuer may take additional time to process the refund.
If more than 15 business days have passed since approval and you have not received your refund, contact us at support@ejuno.io.
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